topic Re: Combine account in Get Support

Combine account

yemio — Thu, 25 Jun 2026 21:00:18 GMT

this is an account for my daughter. How can I combine it back to my own account? Reason I asked is that with Telus, as long as it is a family account, I can control the data, turn it off using Telus site whenever I need. thanks

Re: Combine account

softech — Thu, 25 Jun 2026 21:03:43 GMT

sorry @yemio

With Public Mobile, each account is independent. Each account requires its own email address to log in, and accounts cannot be merged. As a result, there is no family account with a single login.

And you cannot control the data usage on PM My Account

Re: Combine account

yemio — Thu, 25 Jun 2026 21:10:09 GMT

thanks. I kind of know it cannot be combined when I was told to use a different email address to setup

And it's sad there is no data on off feature. But it is expensive to get that in Telus too. They told me I need to be on family plan and each line is like $75 or so

thanks

Re: Combine account

Chalupa_Batman — Thu, 25 Jun 2026 21:19:57 GMT

@yemio wrote:
this is an account for my daughter. How can I combine it back to my own account? Reason I asked is that with Telus, as long as it is a family account, I can control the data, turn it off using Telus site whenever I need. thanks

Hi @yemio

Here is something to check out. This is the second tier of Telus. Koodo. They have family accounts there AND can control data, according to it's site. AND... it's cheaper than Telus.

https://www.koodomobile.com/en/help/shared-or-family-plans-at-koodo?srsltid=AfmBOopkOem4infbWE99hDJneSPg0KTdiQFwL1HGoqQVwZRJY8gR_FVU

Re: Combine account

BKNS27 — Thu, 25 Jun 2026 21:22:58 GMT

@yemio

What plan did you set your daughter on?