Membership Cancellation

JS19 — Thu, 25 Jun 2026 20:33:51 GMT

Good day,

I would like to terminate the service so that the payment I made today will be the last. Please assist.

Thanks

Re: Membership Cancellation

softech — Thu, 25 Jun 2026 20:36:05 GMT

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove
Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

You can also do the same using the App. Login the App, go to Subscription page, click Manage Subscription and click Unsucbscribe

Or if you cannot login My Account to disable Autopay,you can private message CS Agent and ask them to remove the credit card from the system:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Membership Cancellation

BKNS27 — Thu, 25 Jun 2026 20:38:03 GMT

@JS19

Simply login to your account and disable the Subscribe (AutoPay) button. You account close after 90 days of nonpayment.

The other option is to port your number over to another carrier and this will automatically close your account.

topic Membership Cancellation in Get Support

Membership Cancellation

Re: Membership Cancellation

Re: Membership Cancellation