topic Re: Number Transfer from Fido in Get Support

Number Transfer from Fido

VanessaSc — Thu, 25 Jun 2026 16:13:33 GMT

Hello,

I did a number transfer from Fido, everything was successful. I can call out from my phone with no issues, but nobody can call me from a land line, they get "number not in service". Interesting thing is that friends with Rogers cell phones can call me and it works. So did the transfer did not work 100%

Thank you for any help,

Vanessa

Re: Number Transfer from Fido

softech — Thu, 25 Jun 2026 16:17:33 GMT

@VanessaSc

Did you remove the Fido sim card or disable Fido eSIM?

make sure PM sim is the only one enabled and set with Label Primary. Then proceed with Reset network settings on the phone after a device reboot

if issues persists, ask PM agent to check and confirm if the port was completed.

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Number Transfer from Fido

BKNS27 — Thu, 25 Jun 2026 16:21:33 GMT

@VanessaSc

Did you reply with YES to the text from Fido confirming you are porting over to PM within the 90 minute window?

Re: Number Transfer from Fido

VanessaSc — Thu, 25 Jun 2026 16:35:26 GMT

Thank you for all the suggestions. I'll check the settings again. I may have renamed the label to "Public Mobile" eSIM when I deleted the Fido eSIM.

Re: Number Transfer from Fido

VanessaSc — Fri, 26 Jun 2026 21:58:17 GMT

Yes, I did and all the transfer steps were showing a sucess.

Re: Number Transfer from Fido

VanessaSc — Fri, 26 Jun 2026 22:01:20 GMT

When you have more than 1 eSIM you can rename them, but since Fido eSIM is deleted, PM is the only eSIM and there is no option to rename it, you can only delete it (at least on iPhone 17... I'll message CS Agent next.