topic Re: Double my subscription in Get Support

Double my subscription

Jessica_Chia — Thu, 25 Jun 2026 13:07:14 GMT

HI! I purchase a sim that already have a subscription I just need to activate it. While figuring how my simcard activating I purchase a subscription again. Do anyone here know how I can refund or add on my months the payment @hello_everyone

Re: Double my subscription

softech — Thu, 25 Jun 2026 13:25:09 GMT

@Jessica_Chia

You need to open ticket with PM CS_agent for further troubleshoot. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

But I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Double my subscription

CSA_PM — Thu, 25 Jun 2026 13:34:15 GMT

Thank you for the escalation! The customer is in contact with an agent.