topic Re: Payment in Get Support

Payment

Sher65 — Thu, 25 Jun 2026 10:42:23 GMT

I have sufficient funds in my PM account but payment won't update. My phone is suspended this morning. I need this fixed ASAP.

Re: Payment

softech — Thu, 25 Jun 2026 11:08:01 GMT

@Sher65

Please login My Account using browser with Incognito mode. Click the button "Pay and Resume services Now" and follow the step to renew

if you don't see the button, paste the following link and load enough money to renew:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK

In case the system still unable to process your manual payment, a quick way is to get a voucher from SDM/Rexall/Loblaws/CanTire and then use *611 to load the voucher (no account pin required).
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.

If you want to confirm what was wrong, please open a ticket with PM suport by direct message and ask them to try to process the payment for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Payment

jessejames50 — Fri, 26 Jun 2026 16:35:48 GMT

i have a new credit card ,i want to use,and setup for a monthly payment

Re: Payment

hTideGnow — Fri, 26 Jun 2026 16:43:50 GMT

hi @jessejames50

are you existing subscriber?

if you are, just login My Account, go to Payment, Manage Subscription and Manage Card to update the card

And if your account already suspended, you need to make a payment after you update the update. Use this link to load funds

https://myaccount.publicmobile.ca/en/account/payment/funds/card