topic Re: No service in Get Support

No service

Jo-JoR — Thu, 25 Jun 2026 00:19:00 GMT

To day I have no service. Not able to make or receive calls or send or receive messages. No network

Re: No service

hTideGnow — Thu, 25 Jun 2026 00:22:16 GMT

check any outage in your area
https://www.telus.com/en/on/outages

And login My Account to confirm if your account is active or not. If it is suspended, you will need to make a payment to resume

and if it is active, try Reboot your phone and click reset network settings and test

if same, ask PM agent to refresh your account.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No service

Chalupa_Batman — Thu, 25 Jun 2026 00:28:28 GMT

@Jo-JoR wrote:
To day I have no service. Not able to make or receive calls or send or receive messages. No network

Hello @Jo-JoR

First, dial 611 from your phone and confirm if your account is active or not. If you can't even connect to the network, try turning your phone into Airplane mode and then turn off your phone for 5-10 minutes. Then turn your phone back on, turn off Airplane mode. This will reconnect you to the Public Mobile system. Then you can dial 611 and confirm active account or not and go from there.

Re: No service

Jo-JoR — Thu, 25 Jun 2026 00:59:16 GMT

Did not fix the problem

Re: No service

Jo-JoR — Thu, 25 Jun 2026 01:20:19 GMT

The PM agent has to reset my account

Re: No service

Jo-JoR — Thu, 25 Jun 2026 13:18:38 GMT

I tried all of the above. Nothing works. I asked agent to reset my account I don’t know if that has been done

Re: No service

CSA_PM — Thu, 25 Jun 2026 13:36:25 GMT

Thank you for the escalation! The customer is in contact with an agent.