Rewards not added

Jan11 — Wed, 24 Jun 2026 21:01:11 GMT

I added data to my account using my rewards but no data has been added to my account

Re: Rewards not added

slusagm — Wed, 24 Jun 2026 21:05:15 GMT

Did you get the correct Canada data or US roaming data?

Login My Account using browser with incognito mode, click Usage Breakdown under the Usage odometer and check if the add-on is there

If it is not there and if you need PM to help, open a ticket. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Rewards not added

Jan11 — Thu, 02 Jul 2026 12:16:13 GMT

I did receive the data on my account. Thank you. The issue has been resolved.

topic Re: Rewards not added in Get Support

Rewards not added

Re: Rewards not added

Re: Rewards not added