topic Re: Service issue in Get Support

Re: Service issue

ManjuPathak — Wed, 24 Jun 2026 14:56:09 GMT

I came for a work and now i am stranded with no service. This is serious. DID ANYONE FIND A SOLUTION??

Re: Service issue

Meow — Wed, 24 Jun 2026 15:02:55 GMT

More details are needed.

When did you subscribe? Did you try to reboot your ohone, etc. etc.

Re: Service issue

hTideGnow — Wed, 24 Jun 2026 15:05:51 GMT

hi @ManjuPathak

please login My Account and confirm if service is suspended. If it is, make a manual payment

if it shows service active, the Reboot your phone and click Reset network settings

Re: Service issue

ManjuPathak — Wed, 24 Jun 2026 15:09:19 GMT

About 6 months ago, when there was a promotion going on of 50%off. For a 2 years subscription. Suddenly today there is no service . When i try to make a call it says you don't have a plan. And proceeds to give me subscription plan

Re: Service issue

ManjuPathak — Wed, 24 Jun 2026 15:11:33 GMT

When i log into the account. There is no information its like new account without subscription

Re: Service issue

hTideGnow — Wed, 24 Jun 2026 15:16:48 GMT

hi @ManjuPathak

when was the last time you were able to use the service? Call 1-855-4PUBLIC using another phone and enter your phone number to confirm if account is active.

if active, ask PM agent to sort out the login issue

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Service issue

hairbag1 — Wed, 24 Jun 2026 15:16:41 GMT

@ManjuPathak

try restarting your cell. Then try a network re-set. See if either suggestions help.

Re: Service issue

ManjuPathak — Wed, 24 Jun 2026 15:28:11 GMT

Its an esim . After network reset there is no sim now