topic Make a payment in Get Support

Make a payment

Terrible2 — Wed, 24 Jun 2026 13:47:19 GMT

How do I make a manual payment to get my plan reactivated?

Re: Make a payment

softech — Wed, 24 Jun 2026 13:50:13 GMT

Please login My Account using browser with Incognito mode. Click the button "Pay and Resume services Now" and follow the step to renew

if you don't see the button, paste the following link and load enough money to renew:
https://myaccount.publicmobile.ca/en/account/payment/funds/card
When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK

Re: Make a payment

hTideGnow — Wed, 24 Jun 2026 13:52:07 GMT

hi @Terrible2

Re: Make a payment

Terrible2 — Wed, 24 Jun 2026 13:55:17 GMT

One

Ive been logged in, the app but nothing popped up. When i go under payments, they only thing i see is to add a voucher. I just wanna make a payment with my credit card, PayPal or anything

Re: Make a payment

hTideGnow — Wed, 24 Jun 2026 13:58:30 GMT

hi @Terrible2

actually, @softech provided you above the link to make payment.

so, login My Account using the browser first, and then use the link

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Make a payment

Terrible2 — Wed, 24 Jun 2026 14:08:59 GMT

This finally worked! Thank you!