topic Re: Service issue in Get Support

Service issue

clane67 — Wed, 24 Jun 2026 12:48:03 GMT

My parents had exactly the same problem... I'm now trying to help them. They've paid twice and still have no service. What type of business takes your money and then makes it impossible to get any help?

Re: Refund Request and account lock

clane67 — Wed, 24 Jun 2026 12:41:01 GMT

This is the same issue that happened to my parents. Are failing to get it working they created a new email to start again. The system takes the money and then tries to send a PIN to an old mobile number. In the end they gave up and got a new service. It's obviously a 'known' issue... why isn't anyone doing anything about it?

Re: Cancel subscription

clane67 — Wed, 24 Jun 2026 12:43:47 GMT

Did this get resolved? I have the same problem and also want a refund.

Re: Service never started

clane67 — Wed, 24 Jun 2026 12:44:53 GMT

Did this get resolved. I need the same for my parents. They have paid twice... not been able to activate and now no longer need the service

Re: Service issue

softech — Wed, 24 Jun 2026 12:48:49 GMT

@clane67

you just have to engage PM CS agent the proper way

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

But I have also escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Service issue

CSA_PM — Wed, 24 Jun 2026 13:25:05 GMT

Thank you for the escalation! The customer is in contact with an agent!