topic Re: Activation in Get Support

Activation

KristaMcCann — Wed, 24 Jun 2026 03:03:24 GMT

I went through all the steps. Received a text message from my previous provider, responded Yes two minutes after I received it. Didn't seem to have any issues then 90 mins later received a message from them that they never received a response to cancelling my request.

Since then I have tried reaching public to rectify but have been unsuccessful. about 15 mins ago I received a text from public mobile saying 'you have requested to move your phone number to public mobile. A message was sent earlier to authorize the number transfer. We have not received your repsonse. To reinitiate the request reply '1' to this text and a NEW message will be sent to authorize the number transfer. Please call 1-844-232-7678 if you need more help. I pressed 1, nothing happened...I called the number and the recording said I would receive another text message. Still nothing .....help!
Oh I also tried submitting a ticket through the bot but the Submit ticket is greyed out and can't send it.

Re: Activation

softech — Wed, 24 Jun 2026 03:13:04 GMT

@KristaMcCann some had that problem because they have both the old carrier sim and the PM sim enabled at the same time and the YES reply didn't routed to the correct provider. We usually suggest people to disable the PM sim first, make sure old provider sim is the only one enabled before replying Yes to the Porting authorization text

But there is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

And if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Activation

KristaMcCann — Wed, 24 Jun 2026 03:14:55 GMT

I didn't change any sim, just followed the steps. How do I go back and change the sim to the old carrier? If that is what I am supposed to do.