topic Re: esim transfer in Get Support

esim transfer

Zekex — Tue, 23 Jun 2026 21:20:08 GMT

I opened up the app on a friends phone and the esim and phone # went to his phone not mine. Can he delete esim and then i get another esim on my phone?

Re: esim transfer

Chalupa_Batman — Tue, 23 Jun 2026 21:22:52 GMT

@Zekex wrote:
I opened up the app on a friends phone and the esim and phone # went to his phone not mine. Can he delete esim and then i get another esim on my phone?

Hello @Zekex

Yes, you can do that. However, this will be a $5 mistake as you can only get a free one after 15 days. So you will have to download the app on your phone and purchase a new eSIM and download it to that. DON'T delete the other eSIM just yet. You will get a security code sent to that phone. Once your set up on the new phone, THEN you can delete it.

Re: esim transfer

Zekex — Tue, 23 Jun 2026 21:27:19 GMT

My phone is new and just being setup so i cannot open an app. i was told to use another phone and get QR code from there. Thanks

Re: esim transfer

Chalupa_Batman — Tue, 23 Jun 2026 21:37:33 GMT

@Zekex wrote:
My phone is new and just being setup so i cannot open an app. i was told to use another phone and get QR code from there. Thanks

Well, that QR code is already used. You may be able to purchase another one, open the email and try scanning that one. Either way, it's still going to cost you $5 to get a new one.

Re: esim transfer

hTideGnow — Tue, 23 Jun 2026 21:47:30 GMT

hi @Zekex

do you have a Samsung phone? if you do, you need to borrow a sim card , physical, and insert in the phone to setup the phone first. Then you can download PM app and login and get a new eSIM on the new phone

Re: esim transfer

Zekex — Tue, 23 Jun 2026 21:53:23 GMT

Thanks again. I will see what i can do. I think the Crtc. has said there should not be a charge for esims or sims...but thats another subject. Have a good day Mr Mayor