Service never started

LailaMcDaniels — Tue, 23 Jun 2026 19:32:23 GMT

Subscription never started, phone number was not transferred. After 9 days of attempts, chose another service provider. Would like refund.

Re: Service never started

softech — Tue, 23 Jun 2026 19:39:56 GMT

did you removed the old sim card? you put in PM sim card and eanbled it and set it as Primary? Try Reset network settings after a device reboot

if issue persists, ask PM CS agent to check. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

But I have also escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CSA_PM — Tue, 23 Jun 2026 19:50:03 GMT

Thank you for the escalation! The customer is in contact with an agent.