charge

Kathrynabel — Tue, 23 Jun 2026 17:56:25 GMT

I am being charged monthly but when I log into my two known accounts there are no active subscriptions. I need you to identify what phone number/account is attached to these charges and remove my payment method.

Re: charge

hTideGnow — Tue, 23 Jun 2026 17:58:12 GMT

hi @Kathrynabel

you have multiple accounts with PM?

but here in the Community, we are just customers and we cannot help further. You will need to submit ticket and ask PM to help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: charge in Get Support

charge

Re: charge