topic Re: Issue with payment in Get Support

Issue with payment

iNinjutsu — Tue, 23 Jun 2026 14:11:21 GMT

Hi,

I updated my credit card for the payment and somehow I put the wrong date. I corrected it but my line has been cut until I pay,now the issue is when I call 611 to pay it asks for my 4 digits account pin. Where do I get that?

Re: Issue with payment

hairbag1 — Tue, 23 Jun 2026 14:14:38 GMT

@iNinjutsu wrote:
Hi,

I updated my credit card for the payment and somehow I put the wrong date. I corrected it but my line has been cut until I pay,now the issue is when I call 611 to pay it asks for my 4 digits account pin. Where do I get that?

When you created your Public Mobile acct, you were asked to create a PIN number....that's what it's asking for. Does that ring a bell ?

Re: Issue with payment

iNinjutsu — Tue, 23 Jun 2026 14:21:10 GMT

I've tried every pin I usually put. Nothing works, I'll give it a try again

Re: Issue with payment

hairbag1 — Tue, 23 Jun 2026 14:33:54 GMT

@iNinjutsu

get to Canada Tire, No Frills or SDM and get Public Mobile payment vouchers...then dial 611 to add them and resume service..no PIN req'd this way.

adding...here's a list of some locations to buy the PM vouchers..

https://www.publicmobile.ca/en/payment-voucher

Once account is up and running...log in to the account and reset your PIN to something you can remember...or write it down for safe keeping.

Re: Issue with payment

iNinjutsu — Tue, 23 Jun 2026 14:34:20 GMT

The payment has been fixed. I managed to reach out to a support agent

Re: Issue with payment

slusagm — Tue, 23 Jun 2026 14:36:35 GMT

@iNinjutsu

hey, you were asking for the 4 digits account PIN, you can reset it here

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: Issue with payment

hairbag1 — Tue, 23 Jun 2026 14:40:00 GMT

@slusagm wrote:
@iNinjutsu
hey, you were asking for the 4 digits account PIN, you can reset it here
https://myaccount.publicmobile.ca/en/account/reset/pin

I've opened that link but can't find where to edit my PIN number. Any suggestions ?