topic Re: log in issue in Get Support

log in issue

love365- — Tue, 23 Jun 2026 00:53:02 GMT

Hello,

I hope you are doing well.

I have multiple accounts with Public Mobile, and I am currently having trouble accessing one of them. Even though I am using the correct email address and password, I am unable to log in.

Account details:

Phone Number: ###-###-####
Email Address: ***@***

Could you please assist me with resetting the account or restoring access? I need to activate a new eSIM for my new phone.

For security reasons, I have not included my password in this email, but I can provide any additional verification information if required.

Thank you for your assistance.

Best regards,

Amanda

Re: log in issue

softech — Tue, 23 Jun 2026 00:52:25 GMT

@love365-

if you have multiple PM accounts, try login using browser with incognito mode.

if issue persists, ask PM agent to check , Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: log in issue

hTideGnow — Tue, 23 Jun 2026 00:57:10 GMT

hi @love365-

you are using different email addresses for your different acounts?

ask PM agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage