topic Re: eSIM transfer in Get Support

eSIM transfer

Mdk2 — Mon, 22 Jun 2026 23:30:23 GMT

I put eSIM on one cell phone now I removed it from that cell phone now want to put that eSIM on other cell phone how to do it

Re: eSIM transfer

Socrates8567 — Mon, 22 Jun 2026 23:38:02 GMT

Since you're moving your eSIM to another phone within the 15-day window, there is a $5 charge to reissue it. This fee is waived if you wait until the 15 days are up. However, if you need to switch right away, just download the app on the new phone to download your new eSIM for $5.

Re: eSIM transfer

softech — Mon, 22 Jun 2026 23:46:50 GMT

@Mdk2

If you can still login PM app, you can get a new eSIM yourself

download the app on your new phone and login. (If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message)

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install

but if you have trouble logging in the PM app, you will have to ask PM support to assist. Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there