topic Re: subscription ended? in Get Support

subscription ended?

gair — Mon, 22 Jun 2026 20:44:39 GMT

I am supposed to be subscribed for 2 years, which began this January. I received an email stating that it has ended. If I were to subscribed again, it is not at the promo price that I had originally signed up for.

😕

Re: subscription ended?

hairbag1 — Mon, 22 Jun 2026 21:15:21 GMT

@gair

if you changed plans recently...that will void whatever promo you had. Did you upgrade your plan ?

Re: subscription ended?

hTideGnow — Mon, 22 Jun 2026 21:16:00 GMT

hi @gair

i think you just got the email saying Autopay issue and you missed a payment, isn't it? You can post the whole email so we can understand

For issue like this, you might have to login My Account, make a full payment first and the system will add the credit back to your account and the 50% off promotion will resume

if you like, you can ask PM agent to check and confirm. Please  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: subscription ended?

Chalupa_Batman — Mon, 22 Jun 2026 21:50:34 GMT

@gair wrote:
I am supposed to be subscribed for 2 years, which began this January. I received an email stating that it has ended. If I were to subscribed again, it is not at the promo price that I had originally signed up for.
😕

First, there are no subscriptions here. Everything is pre paid. There is clearly a system problem with autopay. Contact customer service with the links already provided. I won't bother sharing them again as it would be redundant.