topic Refund in Get Support

Refund

IshmaelB — Mon, 22 Jun 2026 20:26:51 GMT

i purchased an esim, they told me my information was incorrect but they still went along with the payment and took my money but i was unable to use my service fully, i spent hours trying to find someone to talk to for them to just tell me to go online and post on a community chat. i paid for a full month and was unable to use anything. i was having issues with my phone number transfer and i got upset and unsubscribed, i just want a refund now please and thank you.

Re: Refund

hTideGnow — Mon, 22 Jun 2026 20:28:35 GMT

hi @IshmaelB

PM agent can provide refund, but try to work with them to get the eSIM working first.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage