topic Re: Reactivation issues in Get Support

Reactivation issues

Doug-cell — Mon, 22 Jun 2026 20:07:09 GMT

I manage my senior dad's cell phone for him. His credit card expired and the payment lapsed. He didn't see the text messages prompting him to update. I've gone through a new activation and when I tried inputting his cell number to bring it, it says that the number is not valid. How do I get his old cell number back? I have both his old IMEI number as well as the new IMEI number that I used during the reactivation. I'm not sure where to go from here.

Re: Reactivation issues

hTideGnow — Mon, 22 Jun 2026 20:11:01 GMT

hi @Doug-cell

you shouldn't start a new activation.

I think you need to ask PM agent to sort it out. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Reactivation issues

Doug-cell — Mon, 22 Jun 2026 20:14:55 GMT

Thanks so much!