topic Re: phone is disconnected in Get Support

phone is disconnected

Covkid1941 — Mon, 22 Jun 2026 18:36:09 GMT

iv been try for several hours to apply mynew credit card # i can't seem to do it. this on line phone service sucks

Sansan — Mon, 22 Jun 2026 18:41:20 GMT

Clear cache and try again. If you'd try alot already today, don't try again until tomorrow or you will be locked out.

If your phone is not currently working and you cannot wait any longer, buy a voucher from shoppers drug mart and apply it to your account.

hairbag1 — Mon, 22 Jun 2026 18:41:24 GMT

using the mobile app seems to be the best.

If that fails; log in to the app > Support and scroll down to find Chat with an Agent to start the process to get their help.