topic Re: Esim in Get Support

Esim

Laura-Shaner — Mon, 22 Jun 2026 18:06:49 GMT

My eSIM is not recognized on my phone for send/receive

hTideGnow — Mon, 22 Jun 2026 18:10:47 GMT

send and receive calls? and send and receive texts?

you might need to ask PM support agent to help to reprovision the account and sim. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hairbag1 — Mon, 22 Jun 2026 18:11:14 GMT

make sure your Public Mobile esim is set to primary in cellphone settings. Remove the old hard sim )or deactivate the the old esim).