topic Re: calls not working in Get Support

calls not working

jelly444fish — Mon, 22 Jun 2026 13:13:47 GMT

Both my husband and I cannot get proper service on our cell phones. It takes many seconds to connect and if it does the person on the other end can't understand what we are saying. We live in NS. Anyone else having problems?

Re: calls not working

slusagm — Mon, 22 Jun 2026 13:18:16 GMT

Reboot phone and Reset network settings on the phone and check if it helps

if issue persists, ask PM to reset the account on the system. Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: calls not working

BKNS27 — Mon, 22 Jun 2026 13:20:40 GMT

@jelly444fish

You can check to see if there are outages in your area:

https://www.telus.com/en/bc/outages

If no outages, what is the make and model of your phone? With the 3G shutdown you will need VoLTE to receive and make calls. Here is more information:

https://www.publicmobile.ca/en/get-help/articles/volte

Enter the IMEI of your phone to check.

Re: calls not working

jelly444fish — Mon, 22 Jun 2026 13:26:05 GMT

Thank you so much for the info 😀.