topic Re: How do I report e-sim Fraud to Public Mobile? in Get Support

How do I report e-sim Fraud to Public Mobile?

Wesleyjones — Mon, 22 Jun 2026 03:13:49 GMT

Help I cant figure out how to report a sim card hi jacking or sim swap or whatever. SOme one else is using my phone number and third party Authentication. I'm frantically trying notify banks and cards. How do I report to Public Mobile?

Re: How do I report e-sim Fraud to Public Mobile?

softech — Mon, 22 Jun 2026 03:23:11 GMT

@Wesleyjones

you will need to engage support by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

But I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[update: added it back]

@Wesleyjones

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: How do I report e-sim Fraud to Public Mobile?

Wesleyjones — Mon, 22 Jun 2026 03:18:14 GMT

Thank you Softech

Re: How do I report e-sim Fraud to Public Mobile?

Wesleyjones — Mon, 22 Jun 2026 11:34:29 GMT

Quick Question. Who do I dm for support?

Re: How do I report e-sim Fraud to Public Mobile?

BKNS27 — Mon, 22 Jun 2026 05:46:23 GMT

@Wesleyjones

Are you getting calls from someone claiming someone called from your number?

If you do, your number was spoofed. Scammer are using your number to call others to hide their number.

Here are more information on spoofing and what to do:

https://www.google.com/search?q=spoofing+scams&rlz=1CDGOYI_enCA1218CA1218&oq=spoofing+&gs_lcrp=EgZjaHJvbWUqBwgCEAAYgAQyBggAEEUYOTIHCAEQABiABDIHCAIQABiABDIHCAMQABiABDIHCAQQABiABDIHCAUQABiABDIHCAYQABiABDIHCAcQABiABDIHCAgQABiABDIHCAkQABiABNIBCDUwOThqMGo3qAIasAIB4gMEGAEgX_EF3ziE74bZn-TxBd84hO-G2Z_k&hl=en-US&sourceid=chrome-mobile&ie=UTF-8#lfId=ChxjMe

Re: How do I report e-sim Fraud to Public Mobile?

CSA_PM — Mon, 22 Jun 2026 12:45:11 GMT

Thank you for the escalation! The customer is in contact with an agent.

Re: How do I report e-sim Fraud to Public Mobile?

Wesleyjones — Mon, 22 Jun 2026 15:09:28 GMT

Hi there,

No, I have no cellular service at all. I was out of the service area for about 24 hours. When I returned, I discovered a series of phone calls and text messages logged in the Public Mobile app while I was trouble shooting the issue. I believe my account was hacked and my E-sim was swapped or replaced fraudulently.

Re: How do I report e-sim Fraud to Public Mobile?

Wesleyjones — Mon, 22 Jun 2026 15:13:58 GMT

I believe my e-sim was compromised somehow. I have no service at all, However there is call history and sms history logged on the Public mobile app. I know for certain I was outside of the service area during the calls and sms messages. I have suspend3d the service and changed my password. I am concerned about where the calls were too. I'm looking for support to regain my service and investigate the nature of the calls and sms messges that were fraudulently placed.