Payment

REDDY1952 — Sun, 21 Jun 2026 22:17:55 GMT

It's says my payment was paid way do I still have no service

Re: Payment

Chalupa_Batman — Sun, 21 Jun 2026 22:20:05 GMT

@REDDY1952 wrote:
It's says my payment was paid way do I still have no service

Hello @REDDY1952

Turn your phone's Airplane mode on. Then turn off your phone for 5 minutes. Then turn the phone back on, turn off Airplane mode. This will reconnect you to the network.

Re: Payment

slusagm — Sun, 21 Jun 2026 23:04:26 GMT

Can you confirm if the cycle date showing there is correct, showing with a future date?

If it correctly showing the current cycle date ends later this month or next month, then Reboot phone and Reset Network Settings

If issue persists, ask PM to help

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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