Temporarily Needed more data

Grunge — Sun, 21 Jun 2026 18:41:17 GMT

I have been admitted into hospital since June 1st and will likely need to be here for at least a couple more weeks. For those unfamiliar with hospital entertainment TV's are generally not available since most of us have date place for our phones and /or the hospitals have free, albeit unsecured and slow networks. I'm here during World Cup time and have been watching games often using my phone as a hotspot to minimise the buffering I get on the free network (using my vpn) I of course have blown though my subscription data and did buy more because I thought I also used up some "bonus" data Id acquired over the years. My payment history looks like this;

June 20.2026 9:35am Purchased 30 GB Data $30+$1. 50 gst Available Funds. $0.00

June 12. 2026 7:56am Purchased $35 ULCX Base Plan - 75GB -5G. $35.95 Available Funds $0.00

2:29AM AUTOMATIC TOP UP $35.95 +$1:80 GST Available funds $35.95

So it shows I have used 81.16 of 101GB

In ny usage page it shows I have used 2.15 of 5GB of a One Time data bonus and Ive used 4.01 of the 15GB I just bought.

There's also holiday 2GB that says 0/0 and some other bonus date 0/0

All the while I am getting notifications that I have "used 100%" of my subscription data ... I am confused!

My plan renewed on June 12th ... I get that; so my data would have filled up again.

Ingot a pop up saying I had used 75% so I added the extra data for $30 ... what is the auto top up ... and did I pay for that is says $35.95 in Available funds.

And while I remember getting the bonus data a long time ago is it being used automatically and did I need to spend the extra $30 ... and why keep telling me Ive used 100% of my data ... go to "Add Ons" for more info.

Can somebody shed some light on this for me please

Re: Temporarily Needed more data

Chalupa_Batman — Sun, 21 Jun 2026 18:55:43 GMT

@Grunge wrote:
I have been admitted into hospital since June 1st and will likely need to be here for at least a couple more weeks. For those unfamiliar with hospital entertainment TV's are generally not available since most of us have date place for our phones and /or the hospitals have free, albeit unsecured and slow networks. I'm here during World Cup time and have been watching games often using my phone as a hotspot to minimise the buffering I get on the free network (using my vpn) I of course have blown though my subscription data and did buy more because I thought I also used up some "bonus" data Id acquired over the years. My payment history looks like this;
June 20.2026 9:35am Purchased 30 GB Data $30+$1. 50 gst Available Funds. $0.00
June 12. 2026 7:56am Purchased $35 ULCX Base Plan - 75GB -5G. $35.95 Available Funds $0.00
2:29AM AUTOMATIC TOP UP $35.95 +$1:80 GST Available funds $35.95
So it shows I have used 81.16 of 101GB
In ny usage page it shows I have used 2.15 of 5GB of a One Time data bonus and Ive used 4.01 of the 15GB I just bought.
There's also holiday 2GB that says 0/0 and some other bonus date 0/0
All the while I am getting notifications that I have "used 100%" of my subscription data ... I am confused!
My plan renewed on June 12th ... I get that; so my data would have filled up again.
Ingot a pop up saying I had used 75% so I added the extra data for $30 ... what is the auto top up ... and did I pay for that is says $35.95 in Available funds.
And while I remember getting the bonus data a long time ago is it being used automatically and did I need to spend the extra $30 ... and why keep telling me Ive used 100% of my data ... go to "Add Ons" for more info.
Can somebody shed some light on this for me please

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Temporarily Needed more data

Re: Temporarily Needed more data