topic Re: activation payment failure in Get Support

activation payment failure

JackC44 — Sun, 21 Jun 2026 15:40:47 GMT

Dear agent,

I have followed your instruction of creating a new account with a new email address, but is still shows that the payment is unsuccessful. Here is the notification and it says that there is account configuration error, so it cannot be the problem of my bank card. Would you help me to figure it out?

Regards,

Jack Chen

Re: activation payment failure

hairbag1 — Sun, 21 Jun 2026 15:46:16 GMT

@JackC44

for successful activation, you must complete the process by downloading the mobile app to your cell to finish paying and activating. Did you do that ?

added...

You used a valid Cdn Visa /Mastercard debit or credit card...right ?

Re: activation payment failure

BKNS27 — Sun, 21 Jun 2026 15:45:42 GMT

@JackC44

Clear the cache on the PM app and reboot your phone.

If that didn’t work then contact a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: activation payment failure

JackC44 — Sun, 21 Jun 2026 15:47:05 GMT

yes, I have tried many times with any of the web or incognito web or app. And I have used another account to ask for the resolution with another agent, she says that I can try to create a new account with a new email to make another try, but it still does not work with 3 VISA debit or credit cards issued by Canadian banks.

Re: activation payment failure

hairbag1 — Sun, 21 Jun 2026 15:53:34 GMT

@JackC44

sounds like you've done everything correctly....use the link the other guy provided and dm Customer Support to ask for their help now. Maybe you've tried and failed so often that Public Mobile smells something fishy.

Re: activation payment failure

JackC44 — Sun, 21 Jun 2026 15:56:35 GMT

yes everything has been double checked very carefully, id better ask for help from an agent

Re: activation payment failure

JackC44 — Sun, 21 Jun 2026 15:56:52 GMT

appreciate that

Re: activation payment failure

Chalupa_Batman — Sun, 21 Jun 2026 15:57:49 GMT

@JackC44 wrote:
Dear agent,
I have followed your instruction of creating a new account with a new email address, but is still shows that the payment is unsuccessful. Here is the notification and it says that there is account configuration error, so it cannot be the problem of my bank card. Would you help me to figure it out?
Regards,
Jack Chen

The worse part about that pop up.... the link brings you to the extremely faulty chatbot which will not help you in any way. Public Mobile really needs to fix that link to create a direct private message. Furthermore, please use @BKNS27 direct link to contact a CS Agent to help resolve the account issues. They will reply here.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: activation payment failure

JackC44 — Sun, 21 Jun 2026 15:57:56 GMT

yea it seems like everything is fine and I could make any payment with these cards at other places, id better contact an agent then, appreciate that

Re: activation payment failure

hairbag1 — Sun, 21 Jun 2026 16:11:08 GMT

@JackC44 wrote:
yea it seems like everything is fine and I could make any payment with these cards at other places, id better contact an agent then, appreciate that

Not a great start to your Public Mobile service...but welcome aboard. Generally; it's a very reliable and economical cell service with basic talk/text/data features. (One would expect the payment process to be bullet-proof by now ) 🤔

Re: activation payment failure

JackC44 — Sun, 21 Jun 2026 16:12:20 GMT

yes I have already sent a message to the CS agent but no response yet. Appreciate that

Re: activation payment failure

JackC44 — Sun, 21 Jun 2026 16:15:04 GMT

I have tried fido before but thats sooo expensive, so I want to make another try this time. recommended by my friend