topic Re: Payment in Get Support

Subscription

Ademola — Sat, 20 Jun 2026 13:17:03 GMT

I need help for subscription

Re: Subscription

slusagm — Sat, 20 Jun 2026 13:24:10 GMT

What help you need?

Re: Subscription

Ademola — Sat, 20 Jun 2026 13:28:15 GMT

Thank you for replying me. However, my subscription is due yesterday. And I want to pay with voucher. I saw a new plan with 150gb I will like to migrate to that. Thank you

Re: Subscription

slusagm — Sat, 20 Jun 2026 13:35:22 GMT

If you have not load the voucher yet, Go to My Account -> Change Subscription and change first, then load voucher

If you are worry you do it wrong, ask PM to help

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription

BKNS27 — Sat, 20 Jun 2026 14:18:01 GMT

@Ademola

To change to the 150gb plan. Login into your account on the PM app or the website on your computer. Go to Subscription-Manage Subscription-Change Subscription. There it will lists all the plans you are eligible to switch to. If it is listed. Click to change on your Next Renewal date. If you click on NOW… you will be charged for the old plan PLUS the 150gb plan.

Payment

Ademola — Sat, 20 Jun 2026 17:21:11 GMT

Can someone help me for my subscription pls

Re: Payment

softech — Sat, 20 Jun 2026 17:22:16 GMT

@Ademola

did you try to login to My Account using browser with incognito mode and click Reactivate my service? Did you also try using PM app? did it give you a payment error?

If you know your 4 digits account pin, you can try dialing *611 from your phone and make a payment with amount due there to reactivate your service.

If not, another quick way is to get a voucher from SDM/Rexall/Loblaws/CanTire and then use *611 to load the voucher (no account pin required).
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.

If you want to confirm what was wrong, please open a ticket with PM suport by direct message and ask them to try to process the payment for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Payment

Meow — Sat, 20 Jun 2026 17:24:08 GMT

WHAT kind of help you need?

Re: Payment

BKNS27 — Sat, 20 Jun 2026 22:23:11 GMT

@Ademola

Did you do what was suggested on your previous post on the same thing?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Subscription/td-p/1448514