topic Activation and current number failure in Get Support

Activation and current number failure

Fabricqueen — Sat, 20 Jun 2026 23:47:12 GMT

I'm unable to complete my account activation because my current phone number could not be transferred.

Re: Activation and current number failure

hTideGnow — Sat, 20 Jun 2026 23:50:11 GMT

try reboot phone and relogin the app

and if same, ask PM to help,

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Activation and current number failure

Fabricqueen — Mon, 22 Jun 2026 00:11:05 GMT

I will not be proceeding with Public Mobile because my current number cannot be transferred. In light of that, I am requesting a refund of my activation fees.

Re: Activation and current number failure

Chalupa_Batman — Mon, 22 Jun 2026 00:16:28 GMT

@Fabricqueen wrote:
I will not be proceeding with Public Mobile because my current number cannot be transferred. In light of that, I am requesting a refund of my activation fees.

Just like yesterday's post, you need to contact customer service.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Activation and current number failure

softech — Mon, 22 Jun 2026 00:16:47 GMT

@Fabricqueen

i can check if it is really not transferrable into Public Mobile if you provide me the area code or the next 3 digits of your phone number.

And if you want to check with PM CS agent, please engage them by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Activation and current number failure

Fabricqueen — Mon, 22 Jun 2026 02:10:43 GMT

Thanks