topic Re: Activation Unsucessful in Get Support

Activation Unsucessful

Marco80 — Sat, 20 Jun 2026 22:07:35 GMT

I have been trying to activate my new account with Public Mobile but I haven't had success. It will start the activation and then it prompts "activation unsuccessful contact customer service." I'm then sent to a bot that tells me to enter a ticket but when I try to enter a ticket it won't let me hit the submit button. Even with all the fields entered with information or N/A. I would like any help with this. thank you.

Re: Activation Unsucessful

BKNS27 — Sat, 20 Jun 2026 22:12:56 GMT

@Marco80

Did you activate a new account on the PM app?

If you did then contact a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation Unsucessful

Marco80 — Sat, 20 Jun 2026 22:14:30 GMT

@BKNS27 I did try to activate the new account on the PM app but it just keeps saying account activation unsuccessful with each attempt

Re: Activation Unsucessful

slusagm — Sat, 20 Jun 2026 22:15:14 GMT

Reboot phone and try login again to complete activation

If eSIM. , check if already installed in the phone, just enable ir

Re: Activation Unsucessful

Marco80 — Sat, 20 Jun 2026 22:17:12 GMT

Hi @slusagm I did try rebooting and trying again and the activation still said unsuccessful.

Re: Activation Unsucessful

slusagm — Sat, 20 Jun 2026 22:20:02 GMT

@Marco80 You will need to ask PM to check then

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation Unsucessful

Marco80 — Sat, 20 Jun 2026 22:22:29 GMT

Thanks @slusagm I've done the private note. I'm just waiting for a response now.