topic Re: account number in Get Support

account number

TalaG — Sat, 20 Jun 2026 18:47:58 GMT

How can I find my account number?

Re: account number

softech — Sat, 20 Jun 2026 19:00:13 GMT

Account number is in the Profile page on My Account (not that Community). It can also be found on the Account page on PM app

If you still cannot find it or unable to login, please reach out to PM CS support by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: account number

Chalupa_Batman — Sat, 20 Jun 2026 19:01:01 GMT

@TalaG wrote:
How can I find my account number?

Hello @TalaG

Log into your account and then go here.

https://myaccount.publicmobile.ca/en/account/my-profile

It's under Account Info. Just click on the "eye" and then click on the paper to copy.

Re: account number

RobbieJ — Sat, 20 Jun 2026 19:01:22 GMT

On the APP go under your account. You will see it on the top left corner under your name. It's about 14 digits long.

Re: account number

slusagm — Sat, 20 Jun 2026 19:02:38 GMT

Account number is on the Profile page if you use the browser to access My Account, or Account page if you use the app

But if you have trouble logging in, ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage