topic Re: Accounts in Get Support

Accounts

Chris0329 — Thu, 18 Jun 2026 14:33:40 GMT

I have 3 accounts that I just opened and I need to close them down as I don’t have any numbers attached to them

Re: Accounts

Dunkman — Thu, 18 Jun 2026 14:37:28 GMT

More details would be helpful.

Were you charged for the three accounts? Why don't you have any numbers attached? If you opened new account, you would have either picked a new number or started the process to port over a number from a different carrier. If there are issues with porting, you can get help to complete the port.

Re: Accounts

Chris0329 — Thu, 18 Jun 2026 14:38:34 GMT

Because I just opened them and found the service not good so I went back and ported my numbers back to my original carrier

Re: Accounts

Chris0329 — Thu, 18 Jun 2026 14:39:28 GMT

And one account I opened by mistake

Re: Accounts

Dunkman — Thu, 18 Jun 2026 14:41:12 GMT

@Chris0329

@Chris0329 wrote:
Because I just opened them and found the service not good so I went back and ported my numbers back to my original carrier

In general, Public mobile does not offer refunds. It is a prepaid service. You could contact customer service agent to see what they can do for you. No guarantees though. YMMV.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect 1-2 hours wait for response.

Re: Accounts

Chris0329 — Thu, 18 Jun 2026 14:50:29 GMT

I’ve been trying for 2 days but the chat thing don’t load after I sign in and they don’t have a number to call

Re: Accounts

Chris0329 — Thu, 18 Jun 2026 14:51:22 GMT

I’ve been trying for 2 days now but the chat keeps going blank and nothing happens and they don’t have a number to call

Re: Accounts

NSKing — Sat, 20 Jun 2026 16:26:34 GMT

did you use the message link instead of the Chat thing?