BLOCKED FROM CONTACTING AGENT - Live Chat Keeps Automatically Disconnecting – Is Anyone Else Experie

Bobbywhyte — Sat, 20 Jun 2026 15:49:52 GMT

Hey everyone,

I’m trying to get in touch with a customer service agent through the live chat feature on the portal, but every single time I initiate the session, the system automatically disconnects me before I can even type out my issue or get a response.

It completely closes the session out of nowhere and forces me to restart from the beginning, which is incredibly frustrating when you have an urgent billing matter to resolve.

Is anyone else experiencing this bug with the chat platform today? If anyone knows a workaround to keep the chat active, or a direct way to bypass this system glitch so I can actually reach a live human agent without getting booted, please let me know.

Thanks

Re: BLOCKED FROM CONTACTING AGENT - Live Chat Keeps Automatically Disconnecting – Is Anyone Else Exp

slusagm — Fri, 19 Jun 2026 16:55:54 GMT

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: BLOCKED FROM CONTACTING AGENT - Live Chat Keeps Automatically Disconnecting – Is Anyone Else Exp in Get Support

BLOCKED FROM CONTACTING AGENT - Live Chat Keeps Automatically Disconnecting – Is Anyone Else Experie

Re: BLOCKED FROM CONTACTING AGENT - Live Chat Keeps Automatically Disconnecting – Is Anyone Else Exp