topic Re: Dropped calls in Get Support

Dropped calls

DebW — Sat, 20 Jun 2026 13:22:21 GMT

I have a Google pixel 5 and checked IMEI to see if compatible on PM network and it is. When I am in the city everything works great. When I am at the cottage dropped calls or no connection to make calls. Someone said I should connect with volte how do I do that and if I do does it automatically then revert back to 5G when in the city??

Otherwise I think I will have to change providers as I found out PM does not have WiFi calling.

Re: Dropped calls

slusagm — Sat, 20 Jun 2026 13:25:18 GMT

You can start with Reboot phone and Reset Network Settings

If you don't see improvement, try changing network mode to 4G or LTE

Re: Dropped calls

softech — Sat, 20 Jun 2026 13:46:18 GMT

Re: Dropped calls

DebW — Sat, 20 Jun 2026 13:50:09 GMT

I tried that a few times and nothing different and it pretty much stays on LTE

Re: Dropped calls

Chalupa_Batman — Sat, 20 Jun 2026 13:58:37 GMT

@DebW wrote:
I tried that a few times and nothing different and it pretty much stays on LTE

Hello @DebW

Try turning the phone's Airplane mode on and turn off your phone for 5 minutes. Then turn it back on and turn Airplane mode off. This will reset your connection to the Public Mobile network.

On a side note, if WiFi calling is something you'd prefer, Public Mobile has created offers to join their sister company Koodo. You should look into it.

https://www.publicmobile.ca/en/get-help/articles/switching-from-public-postpaid

Re: Dropped calls

DebW — Sat, 20 Jun 2026 15:17:33 GMT

Thanks I will look into this with Koodo as I do need something for out cottage way