topic Re: Activation problem in Get Support

Activation problem

CurlyD1977 — Fri, 19 Jun 2026 23:11:38 GMT

Hello, I have added funds to my account but it won't reactivate my number, i need help.

Re: Activation problem

Chalupa_Batman — Fri, 19 Jun 2026 23:15:49 GMT

@CurlyD1977 wrote:
Hello, I have added funds to my account but it won't reactivate my number, i need help.

First, clear your browser cache, close your browser, log back in and try again, but this time, in Incognito mode. This site has known cache issues.

If that doesn't work, contact customer service.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Activation problem

hTideGnow — Sat, 20 Jun 2026 00:23:36 GMT

hi @CurlyD1977

the money you loaded showing as Available funds and didn't used to renew?

if it is that way, best way to resume the service is to put the account in Lost/Stolen mode for 5 mins and resume. Login My Account using a browser, click Report Lost/Stolen phone there. Then login My Account. Wait 5 mins and login back in and disable that Lost/Stolen and it will trigger the plan renewal