topic Re: Porting Scam?! in Get Support

Porting Scam?!

Mhon — Fri, 19 Jun 2026 22:20:08 GMT

I got a text message from 479-9 claiming to be PUBLIC MOBILE asking me to reply YES to authorize porting my number to a different service provider - and ti reply with No to stop the porting

I did not initiate a service provider porting so i initially thought it was a scam. I checked out the number, message and toll free number on that text message and it seemed legit so i replied with "No" and i did not get a confirmation reply that the porting was averted.

Just wanted to ask the community if this is common, legit and is from Public Mobile and why was the message sent to me if I didn't initiate the porting.

thanks in advance.

Re: Porting Scam?!

Chalupa_Batman — Fri, 19 Jun 2026 22:23:49 GMT

So here's the thing. That is indeed the porting team number for Koodo and Telus. However, if you did not initiate a port, do not touch it at all. Do not even call the porting team number. I would however, to be safe, log into your account and change the passwords to stronger passwords. More letters, numbers, symbols combo if possible.

You can contact PM and advise them you did not start a porting request. To make sure not to port out.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Porting Scam?!

Mhon — Fri, 19 Jun 2026 23:07:14 GMT

please advise which support category, Thank you!

Re: Porting Scam?!

Chalupa_Batman — Fri, 19 Jun 2026 23:24:46 GMT

Honestly, pick anything. They really need an "other" option in my opinion. lol.

Re: Porting Scam?!

Mhon — Fri, 19 Jun 2026 23:25:40 GMT

Thank you!