Why am I being overcharged?

Asanborg — Fri, 19 Jun 2026 20:44:57 GMT

Signed up on Mar 31 for $25 per month and was charged correctly.

Then on May 15 and Jun 14 I was charged $50 !

Please correct.

Re: Why am I being overcharged?

hTideGnow — Fri, 19 Jun 2026 20:47:21 GMT

was that a 50% off plan? if so, was the service interrupted and you need to manually pay and resume services?

Ask PM agent to check and help. submit a ticket with CS Agent using Chatbot here:

  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage