topic Re: Problem tranferring from telus to public mobile in Get Support

Problem tranferring from telus to public mobile

ZAHRA4830 — Fri, 19 Jun 2026 18:21:59 GMT

hi. I initiated transfer last night. received an sms from telus and answered yes. Now public mobile does not work and telus does not work. When i try to make a call it says not registered on network. Please help me.

Re: Problem tranferring from telus to public mobile

slusagm — Fri, 19 Jun 2026 18:25:49 GMT

you removed Telus sim or disable Telus eSIM?

Set enable to PM sim and also change the label to Primary. Reboot phone and Reset network settings

If still unable to connect, ask PM to check

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Problem tranferring from telus to public mobile

ZAHRA4830 — Fri, 19 Jun 2026 18:41:54 GMT

i did not remove telus sim. it was inside it since i initiated the transfer last night. this morning i inserted public mobile too as my phone gets 2 simcards. should i totally remove the telus sim? will it make it work?

And how should i reset network settings please?