VoLTE

monica05 — Fri, 19 Jun 2026 17:10:35 GMT

Hi. I got a new phone in response to the email about the end of the 3G network. It is a Samsung Galaxy A17 5g. I was assured by Best Buy when I bought it that the phone has VoLTE capability but when I put in the IMEI # it says it does not. Help. Is there something I can do?

Re: VoLTE

slusagm — Fri, 19 Jun 2026 17:13:35 GMT

A17 will work. An agent told me sometimes newer model might not be updated to the IMEI checker quick enough

But confirm this, when you are on voice calls, does the phone shows 5G or 4G or LTE? if it is, then it is good

you can also open ticket with PM and let them know you have a new phone and confirm

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic VoLTE in Get Support

VoLTE

Re: VoLTE