topic Re: Waiting 11 days for plan change. in Get Support

Waiting 11 days for plan change.

tiktok0915 — Tue, 04 Jan 2022 23:24:26 GMT

I am getting tired for waiting to change plan. I know they are very busy but it takes too long.

Re: Waiting 11 days for plan change.

mimmo — Wed, 16 Nov 2016 16:13:19 GMT

hi What exactly happened? a future plan change did not occur? what was your original plan what was your new plan (fall promo)?

what message/info did you send to the moderator?

Re: Waiting 11 days for plan change.

tiktok0915 — Wed, 16 Nov 2016 16:21:40 GMT

My plan was 1gb 90 days plan and I want to change to fall promo. I added fund extra $30. I gave them my phone number and account number. I sent 2 PM but no response

Re: Waiting 11 days for plan change.

Dave_M — Wed, 16 Nov 2016 16:44:32 GMT

Should be working now.

Please power cycle your phone.

Re: Waiting 11 days for plan change.

Retha23 — Wed, 16 Nov 2016 16:48:30 GMT

Hi @Dave_M

Could you help me too? I'm a new customer 90 days plan... but its seem like not working out. I cant use my phone now... please and thanks

Re: Waiting 11 days for plan change.

iwearsuits — Wed, 16 Nov 2016 16:59:36 GMT

I applied for the plan and it shows December autopay instead 3months. Entered my sim # as well payment info, I got a new phone number as suggested for koodo users. On confirmation I saw a generic error however I was still charged for the plan. I received the email stating my plan detail and price, however, I can't access my selfserve account or reset my password; the email is apparently not recognized. When I put in the sim, I do not have any calling or data service.