topic Re: Transfer to another carrier in Get Support

Transfer to another carrier

Lale2 — Sat, 20 Jun 2026 16:41:55 GMT

Re: Transfer to another carrier

slusagm — Fri, 19 Jun 2026 16:55:33 GMT

what was you question?

as long as your account is active, you can port your number out

just make sure still keep the PM sim card in the phone. After you request porting out the line with new provider, PM will send you a text and you need to reply Yes to approve the port before you can remove the PM sim

Re: Transfer to another carrier

Lale2 — Fri, 19 Jun 2026 16:55:45 GMT

I am trying to transfer my Public Mobile to No Name Mobile and a Customer Rep told me their number is not being transferred and I need to contact Public Mobile to get it transferred

Re: Transfer to another carrier

Lale2 — Fri, 19 Jun 2026 16:57:29 GMT

Yes I did that and replied yes but it’s not working with the other carrier

Re: Transfer to another carrier

slusagm — Fri, 19 Jun 2026 16:57:55 GMT

your PM account still active? it must be active to port out

if you need PM to help, Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer to another carrier

Yummy — Fri, 19 Jun 2026 17:03:26 GMT

Both account have to be active and in good standing.

Open a ticket through chatbot an ask agent Why No Name is not accepting your number.