topic Re: eSIM in Get Support

eSIM

Compel — Fri, 19 Jun 2026 15:51:06 GMT

Setup said my eSIM is not compatible and I require a refund

slusagm — Fri, 19 Jun 2026 15:52:31 GMT

before asking for a refund, check with PM and they might be able to send you an eSIM QR to complete the subscription.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Compel — Fri, 19 Jun 2026 16:02:28 GMT

I have another service, the system said I can get a refund. please issue a refund

slusagm — Fri, 19 Jun 2026 16:03:38 GMT

we are just customers. So, you still have to use the link above to message PM and ask

Compel — Fri, 19 Jun 2026 16:07:16 GMT

I am awaiting a reply before I call the credit card company

Compel — Fri, 19 Jun 2026 16:18:56 GMT

Please issue a refund

Compel — Fri, 19 Jun 2026 16:26:22 GMT

Are you serious, this is a scam site. I do not see any link to contact support

hairbag1 — Fri, 19 Jun 2026 16:39:31 GMT

@Compel wrote:
Are you serious, this is a scam site. I do not see any link to contact support

No scam...here's the link again...

slusagm — Fri, 19 Jun 2026 16:44:36 GMT

@Compel wrote:
Are you serious, this is a scam site. I do not see any link to contact support

are you serious?

the links are clearly there on my post. Please read carefully