topic Payment in Get Support

Payment

SilverRayne0809 — Fri, 19 Jun 2026 14:50:40 GMT

Has anyone else gotten charged twice when changing a plan? And how do we get the money back?

Re: Payment

hTideGnow — Fri, 19 Jun 2026 14:53:16 GMT

did you use Change Now option ? if you used Change Now option, PM will charge you new plan immediately and that is worst especially if you change plan after PM renewed the old plan

ask PM agent to check, sometimes they can work out something for you

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment

slusagm — Fri, 19 Jun 2026 14:56:17 GMT

did you see 2 same charges? or a charge of the old plan and a charge of the new plan? Did you use Change Now?

Ask PM to help

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment

catherynbridges — Fri, 19 Jun 2026 16:40:07 GMT

This happened to me last summer, I thought had changed my plan before my subscription rewned. I just made a support ticket and was contacted quite promptly. First public refunded the money back as bill credits, which yes would have been very helpful for the bed month. But I was able to have I refunded back onto Visa/Debit, when explained my financial situation, though was appreciative of being refunded for bill credit, but though it wasn't a huge payment it was funds in which was needed to be paid elsewhere. I believe it was within that day or he next in which I was fully refunded.

Contact support and create a support ticket, explain your situation. 🙂

Re: Payment

catherynbridges — Fri, 19 Jun 2026 16:42:20 GMT

It may help to to show the payment receipt via your public mobile payment history,as well a history showing the two payments from which ever payment method was used. As it helps quicker results