topic Re: VoLTE Confirmation in Get Support

VoLTE Confirmation

Seppy — Fri, 19 Jun 2026 13:43:24 GMT

I received the message that my phone is not VoLTE enabled and that I will need to replace it with a Network-Compatible VoLTE device. My phone was purchased through Virgin and therefore VoLTE was not enable and PM could not activate it. I have since changed the settings and I belive it is enabled now. How do I confirm that my phone is now network-compatible with PM to avoid an interuption?

Re: VoLTE Confirmation

hTideGnow — Fri, 19 Jun 2026 13:47:22 GMT

hi @Seppy

a phone that has VoLTE might not be compatible with PM system still. Please use the IMEI checker to check if it is :

https://www.publicmobile.ca/get-help/articles/volte

or open ticket with PM agent to confirm,  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: VoLTE Confirmation

Seppy — Fri, 19 Jun 2026 14:21:20 GMT

I have submitted a ticket to confirm. Thanks.

Re: VoLTE Confirmation

hairbag1 — Fri, 19 Jun 2026 14:22:54 GMT

@Seppy

what make / model is your cellphone ?....in case others have same question.

Re: VoLTE Confirmation

will13am — Fri, 19 Jun 2026 14:49:54 GMT

@Seppy wrote:
I received the message that my phone is not VoLTE enabled and that I will need to replace it with a Network-Compatible VoLTE device. My phone was purchased through Virgin and therefore VoLTE was not enable and PM could not activate it. I have since changed the settings and I belive it is enabled now. How do I confirm that my phone is now network-compatible with PM to avoid an interuption?

@Seppy , you can check on your phone by looking at the SIM status tab. If the mobile voice network type shows LTE, then your phone is doing VoLTE calls. Alternatively, dial *#*#4636#*#* to bring up a hidden menu. Select phone information, select IMS service status from the 3 dots. If voice over LTE is showing as available, then your call are going through on VoLTE.