topic Re: cant send/receive mms in Get Support

cant send/receive mms

ksmoon0225 — Tue, 04 Jan 2022 23:24:24 GMT

Hello, i switched to public a couple weeks ago and i have noticed that i cannot send or receive any mms messages? i cant do everything else. please let me know what to do! i'm using samsung s7.

Re: cant send/receive mms

LEGO — Sun, 08 Jul 2018 19:38:25 GMT

@ksmoon0225 In order to send and receive MMS, your Data has to be enabled. You are not going to be charged for Data used in this process, it is included in your plan.

Re: cant send/receive mms

bridonca — Sun, 08 Jul 2018 19:40:39 GMT

Settings look right. Try another text app like chomp and see what happens. See if you can recieve MMS messages. Oh, and completely power down the phone after you do any changes. Sometimes the changes do not kicking till after a restart.

Re: cant send/receive mms

lstokes — Sun, 08 Jul 2018 23:48:32 GMT

Hi there,

Does your mobile data work in other apps? If it does, then your picture messaging should work. If it doesn't, make sure you configure your APN settings correctly. If you don't have data, MMS won't use up any data but it still requires that connection so make sure you have data enabled on the device. APN settings can be found here: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

Cheers,

Liam

Re: cant send/receive mms

ksmoon0225 — Wed, 11 Jul 2018 20:36:21 GMT

amazing!! it worked when i turned on the data!! thank you so much!

Re: cant send/receive mms

chriss — Thu, 12 Jul 2018 16:39:40 GMT

Glad you were able to get it sorted!