topic Re: Number transfer in Get Support

Number transfer

phil26 — Thu, 18 Jun 2026 17:00:54 GMT

Need help !! I have not been able to connect to PM . I have tried resetting it multiple times .. I received a message telling me that the SIM card I installed yesterday ended in 3683

however that is not the right SIM card number that I have ! Very frustrating

what can I do to resolve this ? It seems to be a porting issue and I hear that I will likely not be able to keep my old number. I was also asked if I wanted to try a different SIM card or try eSIM .. I responded yes to trying an eSIM card. Have not received a response yet

Re: Number transfer

slusagm — Thu, 18 Jun 2026 17:01:59 GMT

are you porting in? ask PM to help with the login and sort out the port problem

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number transfer

phil26 — Fri, 19 Jun 2026 12:14:29 GMT

I received a message that I had a $5 credit to order an eSIM card to resolve this issue. However when I go to my account the only option is to buy a physical card ! I have 2 physical cards and neither one works ! I have tried purchasing an eSIM as well however the same message appears . INVALID PHONE NUMBER

Re: Number transfer

CSA_PM — Fri, 19 Jun 2026 12:37:32 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

Re: Number transfer

phil26 — Fri, 19 Jun 2026 13:00:18 GMT

I was just told by Koodo that a transfer request for my number did not exist . Then the message said “ goodbye “ and hung up

unacceptable

Re: Number transfer

phil26 — Fri, 19 Jun 2026 21:27:43 GMT

can someone plz help me ! im still locked out

Re: Number transfer

phil26 — Fri, 19 Jun 2026 21:29:08 GMT

can you send me a Esim ? email me something to fix this issue

Re: Number transfer

hTideGnow — Fri, 19 Jun 2026 21:30:37 GMT

hi @phil26

yes, PM agent can do that, but you have to message them properly, not just post here

look like CS agent already talking to you. Please reply their message using this link:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage