Undo points redemption

Az13a — Fri, 19 Jun 2026 04:06:37 GMT

So i accidentally redeemed my points for international calling but i read the list of countried and it doesnt include belgium so I wanted to ask if i could undo the redemption and get back my points since i also havent used any of the minutes

Re: Undo points redemption

softech — Fri, 19 Jun 2026 04:11:10 GMT

@Az13a

Yes, Belgium is not part of any long distance addon. You cannot use PM to call Belgium, you need to get a calling card from store instead

For the add-on you redeemed wrong, you can ask PM CS agent to reverse the transaction for you

PM support for further investigation. Please open ticket with PM support:

1. If you have access to My Account, open ticket via Chatbot:
https://selfserve.publicmobile.ca/en/account/create-ticket/TEST_CREATE_TICKET_FORM_UNIQUE_ID_01
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: Undo points redemption in Get Support

Undo points redemption

Re: Undo points redemption