topic Re: VoLTE compatible phone. in Get Support

VoLTE compatible phone.

Caseydog1 — Thu, 18 Jun 2026 20:10:42 GMT

Just received a text message today that Public Mobile records indicate my phone is not VoLTE enabled, after I replaced my old phone 2 weeks ago with a new 5G phone, which is in fact compatible and VoLTE enabled when checked via IMEI numbers.

How do I inform Public Mobile of this ? Thanks.

Re: VoLTE compatible phone.

hairbag1 — Thu, 18 Jun 2026 20:23:25 GMT

@Caseydog1

not all volte enabled cells work here. Read this article on the subject and there's a device checker at the bottom...

https://www.publicmobile.ca/en/get-help/articles/volte

Re: VoLTE compatible phone.

Caseydog1 — Thu, 18 Jun 2026 20:23:57 GMT

Further to my post above, my new phone is a Motorola Moto g35 5G Model XT2433-5, and so far appears to be working fine.

Re: VoLTE compatible phone.

hairbag1 — Thu, 18 Jun 2026 20:25:07 GMT

@Caseydog1 wrote:
Further to my post above, my new phone is a Motorola Moto g35 5G Model XT2433-5, and so far appears to be working fine.

Use the device checker at the end of the article on VoLTE, I provided above.

Re: VoLTE compatible phone.

Caseydog1 — Thu, 18 Jun 2026 20:43:39 GMT

The device checker shows compatibility, but as you say above that not all enabled cells work, I guess March 1, 2027 will be the date to find out for sure.

Re: VoLTE compatible phone.

Dunkman — Thu, 18 Jun 2026 23:15:02 GMT

@Caseydog1 wrote:
The device checker shows compatibility, but as you say above that not all enabled cells work, I guess March 1, 2027 will be the date to find out for sure.

@Caseydog1

When you switched phones, the IME of the new phone likely has not been updated with Public mobile network yet. From my understanding, this information is loaded up once per month. So, if the IME checker states that your new phone is VoLTE compatible, I would ignore that text message

Re: VoLTE compatible phone.

Caseydog1 — Fri, 19 Jun 2026 03:47:19 GMT

Thanks to both hairbag1 and Dunkman for your replies.