topic Re: Ticket in Get Support

Ticket

DionPrice — Thu, 18 Jun 2026 21:34:12 GMT

Help me send a ticket to a private email

Re: Ticket

Chalupa_Batman — Thu, 18 Jun 2026 21:35:34 GMT

@DionPrice wrote:
Help me send a ticket to a private email

Is there something the community can help you with?

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Ticket

hTideGnow — Thu, 18 Jun 2026 21:35:48 GMT

hi @DionPrice not email. you have to use OM message system

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage