Cannot access mobile data

ForEternia — Thu, 18 Jun 2026 19:28:58 GMT

I received a text that my 3G service would be retired next year so I purchased a new phone (Moto G35 5G) and upgraded my plan to 4G. Since the switch, I have not been able to access mobile data. Keeps saying no Internet. I've been through (I think) all the troubleshooting. What am I missing? Also. I'm still getting texts about my device needing an upgrade. Please help!

Re: Cannot access mobile data

BKNS27 — Thu, 18 Jun 2026 20:56:15 GMT

@ForEternia

First check to see if your phone is VoLTE compatible by entering the IMEI of the phone. Here is more information:

https://www.publicmobile.ca/en/get-help/articles/volte

If it is compatible, reset the Network settings on your Moto G35 to help restore data. If that didn’t work then you have to contact a CS_Agent for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If It is not compatible then you need to get a newer phone.

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Cannot access mobile data

Re: Cannot access mobile data